1. Order Placement:

All orders on the AlienXLand website are processed online through our secure payment gateway.

2.Confirmation Email:

Upon successful completion of the order, customers will receive an email confirmation containing details of the purchase.

3. Delivery:

Certificateswill be delivered electronically to the email address provided during the order placement.

3.1. Customers purchased an option to send a message to ‘Words to Galaxies’ electronic book will receive their copy of electronic book delivered by email by the end of this or next year (please see actual date stating on the product page).

4. Email Verification:

It is the responsibility of the customer to ensure the accuracy of the email address provided. AlienXLand will not be held liable for any consequences arising from incorrect email addresses.

5. Delivery Timeframe:

The electronic certificates will be delivered within a reasonable timeframe after the completion of the order, subject to verification processes.

6. Lost or Delayed Emails:

AlienXLand is not responsible for any loss or delay of certificate or book delivery due to issues such as spam filters, incorrect email settings, or other technical issues beyond our control.

7. Customer Support:

In the event of non-receipt of the certificate or any issues related to delivery, customers are encouraged to contact our customer support team for assistance.

8. Modification of Email Address:

Customers can request a modification of the email address for certificate delivery by contacting our customer support, subject to verification processes.

9. Refund Policy:

We do not offer refunds for e-certificates or any other products or services purchased through AlienXLand.

Refunds will not be provided based on non-receipt of certificates if the non-delivery is due to inaccuracies in the provided email address or issues beyond the control of AlienXLand.

10. Customer Responsibility for Accuracy:

Customers are solely responsible for providing accurate and complete information during the order process, including but not limited to the correct email address and name to be displayed on the certificate.

11. Verification of Information:

AlienXLand reserves the right to verify the accuracy of the provided information. Inaccurate or incomplete information may result in delays or issues in the processing and delivery of certificates.

12. Consequences of Inaccurate Information:

AlienXLand shall not be held responsible for any consequences, including non-receipt or errors on certificates, resulting from inaccurate or incomplete information provided by the customer.

13. Modification Requests:

Customers may request modifications to the information provided for certificate generation by contacting our customer support. Such requests are subject to verification processes.

14 Email Address Accuracy:

Customers should ensure the accuracy of the email address provided for certificate delivery. AlienXLand is not responsible for issues arising from incorrect email addresses, including non-delivery.

15. Name Display on Certificate:

The name as provided during the order process will be displayed on the certificate. It is the customer’s responsibility to verify the correctness of this information.

16. Acceptance of Responsibility:

By completing the order on the AlienXLand website, customers acknowledge and accept full responsibility for the accuracy of the information provided.

17. Lost or Delayed electronic Book Delivery:

For customers who have purchased the option to send a message to the ‘Words to Galaxies’ electronic book, please note that the electronic book will be delivered by email by the end of this or next year (as indicated on the product page).

In addition to electronic certificates, AlienXLand is not responsible for any loss or delay in the delivery of the ‘Words to Galaxies’ electronic book due to issues such as spam filters, incorrect email settings, or other technical issues beyond our control.

18. Refund Policy for ‘Words to Galaxies’ Electronic Book:

We do not offer refunds for the ‘Words to Galaxies’ electronic book or any other products or services purchased through AlienXLand.

Refunds will not be provided based on non-receipt if the delay is due to inaccuracies in the provided email address or issues beyond the control of AlienXLand.